Terms & Conditions

Effective Date: 6 October 2026

Welcome to FixFlow. By using our website, submitting a booking request, requesting a quotation, or booking a pest control service, you agree to the following Terms & Conditions.

1. Our Services

FixFlow provides professional pest control and pest management services, including:

• Termite Control
• Bed Bug Control
• Cockroach Control
• Rodent Control
• General Pest Control
• Other pest control services offered by FixFlow

Services may be carried out by FixFlow’s associated or authorised pest control service partners/technicians.

2. Customer Information Required

To process and confirm a booking, FixFlow may require:

• Customer Name
• Mobile Number
• Complete Service Address
• Google Location (if possible)

Customers are responsible for providing accurate information. An accurate Google location helps the technician reach the correct property efficiently.

3. Booking Confirmation

Submitting a booking form or enquiry does not automatically guarantee that the service has been confirmed.

A booking will be considered confirmed only after FixFlow or its authorised representative confirms the service, applicable price and appointment details.

The assigned technician may contact the customer before the scheduled visit.

4. Inspection & Final Pricing

The prices displayed on our website or booking forms are standard indicative prices based on the applicable service category and typical residential properties.

The displayed price may not be the final price in every case.

The final price may vary depending on the actual property size, type, area, condition and treatment requirements, including but not limited to:

• Commercial properties
• Large residential properties
• Independent houses
• Large apartments or multiple floors
• Offices
• Shops
• Warehouses/godowns
• Other private or specialised properties

The final price may be confirmed after inspection or after the actual service requirements are assessed by the technician.

Any additional work or treatment outside the originally confirmed service may carry additional charges, which should be communicated to and agreed with the customer before the additional work is undertaken.

5. Treatment Method

The treatment method depends on the type and severity of infestation, property condition and professional assessment.

Treatment may include spraying, drilling, injection, filling, crack and crevice treatment, targeted chemical application or other appropriate pest management methods.

The technician may determine the appropriate treatment procedure based on the actual site conditions.

6. Termite Treatment

Termite treatment may involve inspection, drilling, chemical injection/filling and spraying, depending on the structure and infestation.

For already constructed properties, treatment is generally carried out as post-construction termite treatment.

The effectiveness of termite treatment may be affected by moisture, leakage, structural changes, untreated areas, neighbouring properties, soil conditions and other environmental factors.

Standard Termite Warranty

FixFlow provides a 1-Year Standard Warranty on eligible termite treatment, subject to the warranty conditions mentioned below.

Customers may also purchase an Extended Warranty for an additional charge, subject to availability. The applicable extended warranty period and charges will be mentioned on the invoice/service document.

7. Bed Bug Treatment

Bed bug treatment is carried out according to the infestation level and condition of the property.

Treatment may require treatment of affected areas and, where necessary, a follow-up treatment.

Standard Bed Bug Warranty

FixFlow provides a 3-Month Standard Warranty on eligible bed bug treatment, subject to the applicable warranty conditions.

Where complete-home treatment is required for warranty eligibility, treatment of only a specific room or limited area will not qualify for the standard warranty unless specifically agreed by FixFlow.

8. Warranty Conditions

Warranty is applicable only to eligible treatments for which the customer has fulfilled the applicable service and payment conditions.

The following conditions apply:

• Termite Treatment: 1-Year Standard Warranty.
• Bed Bug Treatment: 3-Month Standard Warranty.
• Extended warranty may be available at an additional charge.
• The applicable warranty must be mentioned on the invoice/service document.
• The customer must have made full payment for the service.
• Warranty applies only to the treatment covered by the invoice.
• The customer must follow all preparation, safety and post-treatment instructions.
• FixFlow may inspect the property before accepting a warranty claim.

9. Cases Where Warranty Will Not Apply

Warranty will not be applicable where:

• The customer requests treatment only for a specific or limited area where complete treatment is required.
• The customer has not made the full payment for the service.
• The required treatment areas are inaccessible.
• The customer does not follow the preparation or post-treatment instructions.
• The customer prevents necessary inspection or re-treatment.
• Construction, renovation or major structural changes are carried out after treatment.
• The infestation is newly introduced after treatment.
• The infestation originates from an untreated neighbouring or adjoining property.
• Moisture, leakage, drainage or other underlying property problems remain unresolved.
• Another pest control company or person carries out treatment after FixFlow’s service without prior approval.
• The applicable warranty period has expired.

10. Warranty Does Not Mean Permanent Elimination

A warranty does not mean that pests can never return.

Pest recurrence can occur due to environmental conditions, food and water sources, moisture, leakage, cracks, drainage, neighbouring properties, movement of people or belongings, new infestation or other factors beyond FixFlow’s reasonable control.

Where a valid warranty claim is accepted, FixFlow may arrange an appropriate re-treatment, subject to the applicable warranty terms.

Warranty does not automatically mean unlimited visits or unlimited chemical application.

11. Customer Safety

Customers must follow all safety instructions provided by the technician.

During treatment, very young children, elderly persons and pets should be kept away from the treatment area or shifted to a safe place as advised by the technician.

Food, drinking water, medicines, utensils and other sensitive items should be covered, removed or stored as instructed.

Customers should not touch treated/wet surfaces or enter restricted areas until the recommended safety period has passed.

12. Customer Responsibilities

The customer is responsible for:

• Providing correct property information.
• Providing complete and accurate address details.
• Providing access to required treatment areas.
• Informing the technician about the infestation and relevant property conditions.
• Following preparation and safety instructions.
• Keeping children, elderly persons and pets away from treatment areas as instructed.
• Making full and timely payment.
• Reporting any warranty-related issue within the applicable warranty period.

13. Payment Terms

Payment must be made according to the payment instructions provided by FixFlow.

Payment may be made directly to FixFlow or, where authorised, to the assigned technician/service partner.

Unless otherwise agreed, the full service amount is payable according to the payment terms communicated at the time of booking/service.

Partial payment does not qualify for warranty.

The customer should retain the payment receipt/invoice for future service or warranty requirements.

14. Invoice & Warranty

The invoice/service document may contain:

• Service details
• Property details
• Amount paid
• Applicable warranty
• Extended warranty, if purchased
• Other applicable service conditions

Customers should verify the information on the invoice and retain it for future reference.

15. Cancellation & Rescheduling

Customers should inform FixFlow as early as possible if they wish to cancel or reschedule a service.

If a technician has already been dispatched or has reached the property, applicable visit or cancellation charges may apply.

FixFlow may also reschedule a service where weather, safety, access or other circumstances make treatment unsuitable.

16. Service Partner / Technician

FixFlow may use associated, authorised or independent pest control technicians/service partners to fulfil bookings.

The technician may carry out the physical inspection and treatment at the customer’s property.

For any service complaint, warranty request or treatment-related issue, customers should contact FixFlow directly so that the matter can be properly reviewed and resolved.

17. Direct Dealings Outside FixFlow

Customers are requested to keep all service, pricing, payment and warranty arrangements within the confirmed FixFlow booking.

Any additional service independently arranged with a technician outside the confirmed FixFlow booking may not be covered by FixFlow’s invoice, warranty or service commitments.

18. Property Access & Pre-existing Conditions

Customers must provide reasonable access to the areas requiring inspection and treatment.

FixFlow is not responsible for damage or defects that existed before treatment.

Where termite treatment requires drilling or injection, minor holes or marks may be created as part of the treatment process and may require normal patching or finishing.

Customers should inform the technician about concealed wiring, plumbing, waterproofing, fragile surfaces or other sensitive areas before treatment.

19. Pest Recurrence

Pest control is intended to control the infestation existing at the time of treatment.

Pest activity may recur because of:

• Food or water sources
• Poor sanitation
• Moisture or leakage
• Drainage issues
• Cracks or openings
• Structural conditions
• Neighbouring properties
• New infestation
• Movement of infested items
• Environmental conditions

FixFlow cannot guarantee permanent prevention of future infestation.

20. Refunds & Service Resolution

Once a service has been completed, a refund is not automatically available merely because pest activity continues or recurs.

Where a genuine service-related issue is identified, FixFlow may, subject to the applicable warranty and circumstances, provide re-treatment or another appropriate resolution.

Any refund, where applicable, will be considered according to the individual circumstances and applicable law.

21. Complaints & Warranty Claims

Customers should report service-related complaints or warranty issues to FixFlow as soon as possible.

FixFlow may request:

• Invoice/service receipt
• Customer name and mobile number
• Service address
• Treatment date
• Description of the issue
• Photographs or videos, where required

FixFlow may arrange an inspection before approving a warranty claim or re-treatment.

22. Limitation of Liability

FixFlow will make reasonable efforts to provide professional pest control services.

However, FixFlow shall not be responsible for indirect, incidental or consequential losses arising from pest infestation, recurrence, property conditions, loss of use, business interruption or circumstances beyond FixFlow’s reasonable control, to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

23. Website Prices & Information

FixFlow makes reasonable efforts to keep its website information and prices accurate.

However, service prices, offers, availability, treatment methods and service areas may change from time to time without prior notice.

Website prices are standard/indicative prices unless specifically confirmed as a final quotation by FixFlow.

24. Offers & Discounts

Promotional offers and discounts may be subject to specific conditions, validity periods, service restrictions or location restrictions.

Offers cannot necessarily be combined unless specifically permitted by FixFlow.

25. Website Use

Users must not misuse the FixFlow website, attempt unauthorised access, introduce malicious software, copy website content without permission or use FixFlow’s website/name for unlawful or fraudulent purposes.

FixFlow reserves the right to restrict access where misuse is identified.

26. Intellectual Property

The FixFlow name, logo, website content, graphics, text, images, service descriptions and other original materials are owned by or licensed to FixFlow.

Unauthorised copying, reproduction or commercial use is prohibited.

27. Privacy & Customer Information

Customer information may be collected and used for purposes including:

• Processing bookings
• Providing pest control services
• Technician coordination
• Customer communication
• Invoicing and payments
• Warranty support
• Customer service
• Service improvement
• Legitimate business operations

Customer information will be handled in accordance with FixFlow’s Privacy Policy.

28. Service Communications

By submitting a booking or contacting FixFlow, customers may receive service-related communications by phone, WhatsApp, SMS or other available communication methods.

These may include booking confirmations, technician communication, appointment reminders, invoices, warranty information and feedback requests.

29. Force Majeure

FixFlow shall not be responsible for delays or inability to provide services caused by circumstances beyond its reasonable control, including extreme weather, natural disasters, government restrictions, strikes, civil disturbances, transportation problems, technical failures or other unforeseen circumstances.

30. Changes to These Terms

FixFlow may update these Terms & Conditions from time to time to reflect changes in its services, business operations or legal requirements.

The latest version published on this page will apply from its stated effective date.

31. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable law, disputes relating to FixFlow services shall be subject to the jurisdiction of the competent courts in Delhi, India.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

33. Contact FixFlow

For bookings, service-related queries, complaints or warranty requests:

FixFlow – Pest Control Services
Customer Care: 9899944035
Service Area: Delhi NCR and other locations where FixFlow services are available.